We ship to every state in the US and many countries around the world. Orders received on a business day before 2:00 PM US Mountain Time (22:00 GMT) usually get processed and shipped the same day. However, the order will be shipped only after payment is approved and your billing and shipping address is fully verified with your credit card company. This process can delay the shipment beyond our control as we are at the mercy of the bank. Some countries banking laws do not permit banks to talk to anybody, but a cardholder - in this case we may ask you for your involvement or for some additional information.
All orders MUST be shipped to the BILLING NAME and ADDRESS on file with your credit card company (unless shipping to your work)! If shipping address is different, you must first call your bank and add this new address to your profile as a temporary alternate address. If you are shipping to work address - a name of the organization and general work phone number must be included for verification purpose.
If an item you have ordered is temporarily out of stock, you will be notified by an email or a phone call. You will NOT be charged for any item until it is ready to be shipped.

All packages are shipped via UPS to a physical address only, no P.O. Box or an APO/FPO, with an e-mail tracking notification. All packages with insured value over $200 may require a direct customer signature per carrier policy.

Colorado residents pay 4.00% state sales tax. Denver residents - 3.62% city sales tax and Highlands Ranch - 1.00%.
We do NOT collect taxes for any other cities, states or countries. International customers may have to pay an import duty fee imposed by your country's customs office, as you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Our customs forms for international packages list the full insured value with description of the product and will NOT be lowered if paid by a credit card. You may hire your own import broker once you get shipping notification or UPS can assist you in this process for a nominal fee.

All merchandise sold as NEW is guaranteed to be genuine advertised brand product and in a brand new condition. Since we are a Factory Authorized agent for ALL of the brands we sell - you receive a FULL FACTORY warranty (from 1 to 5 years) from the day of purchase. All warranty information and conditions are included in a factory service booklet. If a problem ever occurs with an item during the warranty period - send it directly to the factory service center specified in the warranty booklet. Brands that we are an Authorized Service Center for (Muhle Glashutte, Nivrel, Tutima, and etc.) you may send the merchandise directly to the factory or to our service facility.

NEW WATCHES and CLOCKS:

All merchandise sold as NEW is guaranteed to be genuine advertised brand product and in a brand new condition. Since we are a Factory Authorized agent for ALL of the brands we sell - you receive a FULL FACTORY warranty (from 1 to 5 years) from the day of purchase. All warranty information and conditions are included in a factory service booklet. If a problem ever occurs with an item during the warranty period - send it directly to the factory service center specified in the warranty booklet. Brands that we are an Authorized Service Center for (Muhle Glashutte, Nivrel, Tutima, etc.) you may send the merchandise directly to the factory or to our service facility.

PRE-OWNED WATCHES:

All pre-owned watches are exactly in the condition stated in description and as shown on 3 sizes of digital pictures. ALL are genuine articles, as named on dial. We have serviced most of our pre-owned watches, except consigned, and offer a one year limited warranty.

When you are ready to place an order, click on "Add to Cart" button next to the item and place it in a shopping cart. If this is the only item you want to purchase click on "Proceed to Checkout" button and start filling out the personal information on a Secure Order Site in a SSL(Secure) protocol. If you would like to add more items to your cart click on "Continue Shopping" button and add more items before proceeding to checkout. When filling out the order form: in a Billing Name and Address - provide the name as it is on card and address where this credit card's statement is mailed to. For Shipping Name and Address - provide us with a full information where you would like this item shipped. For your and our protection, orders will be shipped only to your billing address; unless another address is on file at your bank. Please notify your credit card company of this alternate shipping address prior to placing your order - it will save us all a lot of time and shipment will be made much faster. See sample here. On the next screen choose the shipping method and fill out your credit card information. When filling out the credit card information follow the screen and type exactly as it appears on your credit card. For security reasons we ask for a Credit Card Security Code that can only be found on the card itself. For American Express - it is a four digit number embossed on the front of the card and for other cards - it is a very last three digit number printed on the back of the card in a signature area. See sample here. Read our store policy in a scrollable box below and check the "I accepts the store policy box" and press "next" button to finalize the order. See sample here. You can print the just completed order by pressing Print Receipt button on the next screen and an email with an order confirmation will arrive shortly at provided email address. Your credit card is NOT being charged automatically, but rather entered manually by an order processor as soon as order is ready for shipment.

PAYMENT METHOD:

We accept all most popular forms of payment i.e. money orders, cashiers checks, Western Union, American Express, MasterCard, Visa, Discover, Diners Club and bank wire transfers. Orders over $6,000 USD must be paid by bank wire transfer. Orders up to $6,000 may be paid using a credit card, however due to the risks involved in selling high-value items online, we reserve the right to refuse a credit card for payment or we may request supplemental information to verify identity. When placing an order for high value item, try to provide as much helping information as possible to speed up verification process, such as billing address, billing phone number, bank phone number and etc. Do not put cell phone numbers, unless they are on file with bank. We will hold the orders for as long as it takes to have a positive answer from the bank and if there is a problem with verification, we will notify you via email or phone call.
For our International customers, more and more countries are adopting stricter privacy rules and will not cooperate with us or our bank, in this case the only way to complete the transaction of any amount, would be via bank transfer or order will be cancelled.

Usually, within the 24 hours that your order has been shipped, a Notice of Delivery will be emailed to you by the carrier. You can continue tracking your shipment via the carrier website using the provided tracking number. If you have further questions or did not receive an email confirmation from the carrier, please call 303-862-3901 or email us and we will be happy to help you to track the package.

SECURE SHOPPING GUARANTEE:

The Fair Credit Billing Act states that you cannot be held liable by your bank for more than $50.00 of fraudulent charges on your credit card. We are so confident in our security that if you are held liable for any part of the $50.00, we guarantee to cover that amount, up to the full $50.00. We will cover this liability only when fraudulent use of your credit card came as a result of transactions made at RightTime.com, through no fault of your own. You must contact and notify your credit card company immediately in the event of fraudulent use of your credit card, following their rules and procedures.

SECURITY:

Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. RightTime.com website utilizes SSL (secure socket layers) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card number, so that it can't be read while being transferred from your web browser to our Internet site. Orders can only be completed using a browser that supports SSL. All versions of Microsoft Internet Explorer starting with 2.0 support SSL. All versions of Netscape Navigator starting with 2.0 support SSL. If your browser does not support SSL or if you feel uncomfortable sending your personal information over the Internet, you can simply contact our customer service department to complete your order. Call us at toll free at 888-846-3388 for US/Canada customers or 303-691-9658 for international customers. Please have your product, shipping, and credit card information ready.

COOKIES:

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.

ORDER:

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date, and billing address). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

RightTime.com absolutely does NOT share or sell any information about its customers, unless demanded by the Federal government under the Patriot Act!.

Special Order Merchandise - items that are not normally stocked by us or quantities larger than 2 of any one item , but available from the distributor and we would be happy to bring it in at customer's written/verbal request or by placing a web order, or for items marked "special order". We will notify, within 24 hours, on how long it would be before item will ship. You will be charged for this item as soon as we placed the order with factory or distributor. Some special order items are made for each customer and may take 30 to 60 days to manufacture or import, plus delivery time.
Special Order Merchandise has the same 15 day return privilege but with a minimum 25% re-stocking fee.

To ease the pain of making that one time large payment for the watch of your dreams - we offer a layaway plan that requires a 25% down payment and the freedom to pay it off in 4 months. We will hold on to it and take it off the market for you, but ship it out with your final payment.

RightTime.com tries to satisfy every client. However; if for some reason, you are not completely happy with your purchase, we extend a fifteen (15) days return privilege on all new stocked merchandise and three (3) days on all pre-owned watches. PLEASE NOTE: Items from Specials/Clearance section or from Layaway are NOT subject to return for a refund, but in-store credit only. For Christmas shopping, this privilege is extended - we will accept returns (only applies to new merchandise) or exchanges for 15 days after December 25th, starting with purchase date of December 1. Please follow these simple guidelines to speed up the transaction:

Before returning an item, please contact us first by either calling 1-888-846-3388 or e-mailing us at Returns for a Return Authorization number.
If there are any missing parts or items that did not arrive in the package, or damage occurred to an item or packaging during shipment, or package has been tampered with (we always use temper resistant tape) - you must report it to us immediately to the shipper and to us, within first 24 hours, so that we could take further action with shipper.
WE WILL REFUSE DELIVERY OF ANY PACKAGES WITHOUT A RETURN AUTHORIZATION (RA#_____) NUMBER WRITTEN CLEARLY ON A BOX!
Box must be shipped out to us within the 15 day period of the order date!

The items to be returned must be in new (does not apply to pre-owned), unused, and unworn condition. All original packaging materials and boxes, unused warranty cards, and all instruction booklets must also be returned. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. Please do NOT ATTEMPT to return a new item with ANY indication that it has been used or worn - it will be returned back or treated as a used item and a severe penalty (determined by us) will apply. It takes approximately 3-5 days to process your refund once the item is back in our possession. If the product you are returning included a special gift offer - all items must be returned.

ALL SHIPPING and INSURANCE CHARGES ARE NON-REFUNDABLE.

We will refund the full purchase price of the item less shipping and handling costs. For International customers, US Customs Office may assess an import duty fee that will not be refunded. To avoid this fee YOU MUST contact your country's Customs Office or shipper and fill out all of the proper documents prior to returning an item to us.
There is a minimum of $15.00 shipping and processing fee for returned watchbands, $25.00 for returned watches, and $30.00 for returned large clocks or winders, will be deducted from the total bill at the time of refund. Extra value insurance or handling fee may be deducted on top of posted minimums.
If a FREE* metal watchband sizing was chosen, there will be a $10.00 fee deducted for this service.
Returns must be sent, with copy of an original receipt, prepaid and insured for the full purchase price to:

R.T.
7110 E. County Line Road
Highlands Ranch, CO 80126
RA #____________
Check with your choice of shipper: UPS, FedEx, or USPS to make sure that returning item can be adequately insured, as watches are considered jewelry and many companies have restrictions on value and shipping method allowed. We encourage you to use a carrier that offers package-tracking capability.
If you have a hard time making shipping arrangements, contact our customer service and we can arrange for a pickup with our carrier, but at your full expense.

In case of shipment/order refusal, we will charge ALL shipping and handling charges to and from the customer, plus ALL Custom's Fees in case of an International transaction.

While RightTime.com endeavors to provide the most accurate, up-to-date materials available, the information, materials, products, and services available on this site may include inaccuracies, typographical errors, or outdated information. Moreover, RightTime.com may make modifications or changes to the site or the information, materials, products, and services described in this site at any time and for any reason. Items shown on pages of RightTime.com may look different, have a different stock, or vendor number from the actual shipped items. It dose not in any way constitutes a switch of merchandise, only that such merchandise changes from time to time in its physical appearance or numerical identification due to vendor's modifications or improvements.RightTime.com is not responsible for and need not to honor any typographical or pricing errors on the site; RightTime.com reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions.RightTime.com will use any shipping carrier and/or shipping method it deems feasible at the time of shipment. You assume the sole risk of making use or relying on the information, materials, products, and services available on this site. RightTime.com makes no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this site for any purpose. Except as set forth in the RightTime.com warranty policy statement applicable to products sold on the RightTime.com website, all information, materials, products, and services are provided "as is" without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.